Support
How can we help?
Find the right path for student questions, tutor resources, subscriptions, downloads, and licensing support.
Choose a support topic
Students
Get help with lessons, free resources, learning paths, or account access.
Get student helpTutors
Ask about tutor materials, business guides, lesson packs, or classroom use.
Get tutor helpSubscriptions & Downloads
Solve plan access, download, checkout, or account-related questions.
Get subscription helpLicensing & Partnerships
Discuss school, team, partnership, or wider material-use permissions.
Contact usCommon questions
Do I need an account to use free resources?
You can browse public free resources without an account. Some downloads, saved access, or premium materials may ask you to sign in or complete checkout first.
Where do I manage subscriptions?
Start from the Subscriptions page to compare current plans. For account-specific changes, contact support with the email used for your account or checkout.
What if my checkout cart is empty?
Return to Subscriptions, choose the plan again, and continue to checkout. If the problem repeats, contact support with the plan name and checkout email.
Can tutors use these materials with their own students?
Tutor materials are designed for use in one-to-one and small-group lessons. If you need school, team, resale, or wider licensing permission, contact us before using the materials that way.
How quickly will support reply?
We aim to reply within one business day. Clear account, plan, resource, or licensing details help us answer faster.
What to expect
- We aim to reply within one business day.
- Please include the email used for your account or checkout.
- For download or subscription issues, include the plan or resource name.
- For tutor or licensing questions, include how you plan to use the materials.
Still need help?
Send us the details and we’ll point you in the right direction.